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    Please note that as Carry Telecom deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an estimated time of repair and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

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  • 최근 해결된 인터넷 문제들
    Reported on:
    Oct/30/2018 5:00pm
    Network:
    Cable Internet through Rogers
    Location impacted:
    Toronto area
    Symptoms:
    Some customers in the Toronto area may be experiencing a disruption to their internet services due to a fibre cut.
    Estimated time of repair:
    The fiber cut issue has now been resolved.

    Reported on:
    Oct/29/2018 2:45pm
    Network:
    Call Center
    Location impacted:
    Carrytel call center
    Symptoms:
    No power for the call center
    Estimated time of repair:
    30 minutes

    Reported on:
    Oct/22/2018 11:00 am
    Network:
    Cable Internet through Cogeco
    Location impacted:
    Leamington and nearby area
    Symptoms:
    Massive outage affecting Leamington and area, technicians are on site
    Estimated time of repair:
    No ETA

    Reported on:
    Oct/17/2018 19:00
    Network:
    Cable Internet through Rogers
    Location impacted:
    Greensborough Markham, ON L6B
    Symptoms:
    Area issue affecting L6B postal area. Rogers Technician already started working on the issue, service restoration begun near 16th Ave/9th Lane.
    Estimated time of repair:
    Issue marked as cleared

    Reported on:
    Sep. 21 6:00pm
    Network:
    Cable Internet through Rogers
    Location impacted:
    Ottawa & surrounding area
    Symptoms:
    Due to severe weather in the Ottawa & surrounding area, some customers may be experiencing an interruption to Internet & Home Phone services. Rogers technicians are assessing the area & services will be restored as quickly as possible. Thanks for your patience & stay safe.
    Estimated time of repair:
    NO ETA

    Reported on:
    June 18 10:40am
    Network:
    Bell DSL Internect Service
    Location impacted:
    Guelph,Kitchener,Cambridge
    Symptoms:
    Modem light :DSL/broadband light solid on ,Internet light RED/OFF, no internet connection
    Estimated time of repair:
    The group outage has been resloved. Please reboot your modem, and the connection will be restored

    Reported on:
    11PM Mar 26th,2018
    Network:
    Bell DSL Internect Service
    Location impacted:
    Some of DSL user
    Symptoms:
    DSL internet disconnect for every 5-10 minutes
    Estimated time of repair:
    Issue Fixed when4:15pm Mar 27th,2018

    Reported on:
    March 23, 19:40 EST
    Network:
    Cable Internet through Rogers
    Location impacted:
    All Cable Service installed on Mar 18/19/20/21/22 (Rogers service region), Service installed on/after Mar 23rd are not affected
    Symptoms:
    Suggestion: Rogers has resolved the issue and reprovisioned impacted modems. Please have the modem rebooted.
    Estimated time of repair:
    Under manual-handling by Rogers, ETA should be Early next week

    Reported on:
    March 03, 19:32 EST
    Network:
    Cogeco Network
    Location impacted:
    Oakville, Milton, Brampton, Hamilton, St. Catherine
    Symptoms:
    Connection Lost, upstream light indicators flashing
    Estimated time of repair:
    no ETA

    Reported on:
    February 17, 2018 10:40AM
    Network:
    Bell FTTN Network
    Location impacted:
    whole area
    Symptoms:
    Sync with no connectivity
    Estimated time of repair:
    Issue solved at 11:24AM (please restart your modem to test the connection again, thanks)

    Reported on:
    February 09, 2018
    Network:
    Cable Internet (area served by Rogers)
    Location impacted:
    Customers with IP address 38.21.17.224 - 38.21.17.255 (including but not limited to)
    Symptoms:
    Sync with no connectivity
    Estimated time of repair:
    Repaired

    Reported on:
    January 30 – April 16, 2018
    Network:
    Cable Service (Rogers Area)
    Location impacted:
    All Rogers Cable Customers
    Symptoms:
    15-30 minutes 100% traffic loss between 2:00am and 6:00am (Rogers CMTSs operating systems maintenance)
    Estimated time of repair:
    April 16, 2018

    Reported on:
    Jan 10 ,2018 0:30am
    Network:
    Bell FTTN Network
    Location impacted:
    Whole Bell FTTN Network
    Symptoms:
    small percentage customers can't get IP address
    Estimated time of repair:
    Jan 10 ,2018 2:10am

    Reported on:
    2018-01-08
    Network:
    40% of Bell Fiber Customers and 100% of Cogeco Cable Customers
    Location impacted:
    Whole Area
    Symptoms:
    No Connection. Internet out of service
    Estimated time of repair:
    Jan 8, 2018 23:59

    Reported on:
    Jan 02 12:31pm
    Network:
    Rogers Cable Service
    Location impacted:
    Customer migration at the London PHUB
    Symptoms:
    100% traffic loss, the work will be performed during the maintenance window between 12:00am mid-night and 6:00am on Jan 9th..
    Estimated time of repair:
    Jan 9th, 2018

    Reported on:
    Dec 14 ,2017 7:00pm
    Network:
    Bell DSL Internect Service
    Location impacted:
    Hamilton-Burlington-Oakville-West Mississauga
    Symptoms:
    Wire Speed slower than 1m/s
    Estimated time of repair:
    Issue Fixed when 8:10pm,Dec 14 ,2017

    Reported on:
    Nov 30, 2017 18:00
    Network:
    FTTN service (Bell dsl)
    Location impacted:
    All area
    Symptoms:
    Alll the lights are on with no connection. Backbone provider issue
    Estimated time of repair:
    Nov 30, 2017, 18:30

    Reported on:
    Nov 28th 5:14pm
    Network:
    Rogers Cable Service
    Location impacted:
    A small number of the customers currently served in London
    Symptoms:
    100% traffic loss will be experienced during the maintenance window between 12:00am mid-night and 6:00am.
    Estimated time of repair:
    November 28th – December 21st, 2017

    Reported on:
    November 4th, 10:21pm
    Network:
    Rogers Cable Service
    Location impacted:
    All Rogers Cable Customers
    Symptoms:
    Slow speed ,package loss
    Estimated time of repair:
    November 4th, 10:37pm

    Reported on:
    October 24th 1:55pm
    Network:
    Rogers Cable Service
    Location impacted:
    London - postal code: N0B, N4G, N5P, N7G
    Symptoms:
    Due to server migration, from November 10th to December 1st, a small number of customers will experience 100% traffic loss during the maintenance window between 12 mid-night and 6am, the customer may be affected for upto 6 hours.
    Estimated time of repair:
    November 10th to December 1st, 2017

    Reported on:
    October 22nd 5:23pm
    Network:
    Rogers Cable Service
    Location impacted:
    across GTA
    Symptoms:
    No internet after installation, UP/DOWN: Flashing, Online: Off
    Estimated time of repair:
    before October 25th

    Reported on:
    Oct 16th 5:59 pm
    Network:
    Bell FTTN Network
    Location impacted:
    GTA - known locations: M1B - M4J - M4K - M4L - M4M - M6L
    Symptoms:
    Indicators normal, No internet access
    Estimated time of repair:
    <48 hours

    Reported on:
    Aug 27 10:15pm
    Network:
    Bell FTTN Network
    Location impacted:
    GTA
    Symptoms:
    Scheduled maintenance for 5 minutes, Brief disconnection from Aug 28th 2:00 AM to Agu 28th 2:05 AM.
    Estimated time of repair:
    Service will go back in 5 minutes

    Reported on:
    Aug 25 10:40am
    Network:
    Rogers Cable Service
    Location impacted:
    GTA
    Symptoms:
    Disconnection from Aug 25th 11:45 PM to Agu 26th 0:20 AM
    Estimated time of repair:
    Maintenance window for 35 minutes. Server turned back in service right after.

    Reported on:
    Aug 24 10:40
    Network:
    Cogeco Cable
    Location impacted:
    GTA
    Symptoms:
    Disconnection from 1:00 AM to 1:45 AM
    Estimated time of repair:
    Maintenance window for 45 minutes. Server turned back in service right after.

    Reported on:
    July 26 2:55pm
    Network:
    Rogers network, Bell network
    Location impacted:
    all Rogers Cable and Bell FTTN network
    Symptoms:
    out of the internet
    Estimated time of repair:
    The issue was resolved at 3:07PM, July 26

    Reported on:
    July 25 4:34pm
    Network:
    Rogers Cable Service
    Location impacted:
    Kitchener: address' postcode starts with N0B · N1E · N1H · N1P · N1R · N1S · N1T · N2V · N3A · N3C · N3E · N3H · N3P
    Symptoms:
    From August 9th to October 19, during the maintenance window between 12 mid-night and 6 am,user will experience 100% traffic loss.The affected customers are expected to be impacted for up to 60 minutes.
    Estimated time of repair:
    August 9 – October 19, 2017

    Reported on:
    2017/07/11/23:36
    Network:
    Rogers Cable Internet Service
    Location impacted:
    All GTA
    Symptoms:
    Slow speed ,package loss
    Estimated time of repair:
    From 11:12pm to 11:30pm

    Reported on:
    06/08/2017 2:00 PM
    Network:
    Bell FTTN Network
    Location impacted:
    GTA
    Symptoms:
    Downladoing Speed slower than 15m/s
    Estimated time of repair:
    Repaired