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網絡狀態報告
  • 如果您遇到的問題不在下列列表中請您聯繫我們647-5604448, 514-7001283, 613-2094100

    請注意Carry Telecom與眾多網絡線路提供商合作,Carry Telecom並不擁有對方系統權限因此部分時候不能及時提供網絡問題反饋,敬請諒解。我們將會第一時間提供我們收到的網絡故障信息。

  • 目前網絡問題
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  • 已解決網絡問題
    報告與:
    May 22, 2019
    網絡類型:
    DSL Internet through Bell
    受影響地區:
    Not location related
    狀況:
    A small percentage of customers may experience interruption of internet service for short time period or intermittent connection
    預估維修時間:
    Resolved

    報告與:
    May, 11, 2019
    網絡類型:
    Rogers Cable Network
    受影響地區:
    GTA area
    狀況:
    Normal light pattern on modem, very slow speed, about 100 kbps, looks like no internet
    預估維修時間:
    Resolved

    報告與:
    March, 30, 2019
    網絡類型:
    VoIP Service
    受影響地區:
    all VoIP services
    狀況:
    Due to a technical failure between our VoIP system and the telecommunication provider, there may be service interruption impacting our VoIP customers' long distance call function.
    預估維修時間:
    Resolved

    報告與:
    March, 28, 2019
    網絡類型:
    Cable Internet through Rogers
    受影響地區:
    Richomd Hill/ Thornhill/ Vaughan
    狀況:
    Due to a fibre cut, some customers in Richmond Hill/Thornhill/Vaughan, Ontario may experience a disruption to their internet and VOIP service.
    預估維修時間:
    Rogers technicians are working to restore full service as soon as possible. No ETA provided.

    報告與:
    March, 22, 2019
    網絡類型:
    Call Center
    受影響地區:
    Carrytel call center
    狀況:
    There will be a planned power outage on March 24, 2019 due to mandatory building hydro upgrade, which will impact Carry Telecom's call center. So our call center will be closed on March 24 2019 from 10am to 3pm for sure, may be open after 3pm depending on the power supply. Applogies for any inconvenience. Thank you for your understanding.
    預估維修時間:
    Scheduled power outage from 10am to 3pm on March 24 2019, if power supply was not resumed after 3pm, the call center will have to be closed for the whole day on March 24 2019.

    報告與:
    Feb. 20 2019
    網絡類型:
    DSL Internet through Bell
    受影響地區:
    狀況:
    Some customers using DSL internet may be experiencing a disruption to their internet services due to a server error.
    預估維修時間:
    Fixed

    報告與:
    Feb. 6 2019
    網絡類型:
    Cable Internet through Rogers
    受影響地區:
    Toronto area
    狀況:
    Some customers in the Toronto area may be experiencing a disruption to their internet services due to a potential group provisioning issue
    預估維修時間:
    Issue has been resolve

    報告與:
    Jan. 7 2019
    網絡類型:
    Cable Internet through Cogeco
    受影響地區:
    Hamilton
    狀況:
    Some customers in Hamilton area may experience internet service interruption due to some technical difficulties, technicians are on site
    預估維修時間:
    Issue marked as cleared

    報告與:
    Jan. 5 2019
    網絡類型:
    Call Center
    受影響地區:
    Carrytel call center
    狀況:
    Power outage due to Toronto hydro upgrade in the building on Jan 6 2019
    預估維修時間:
    Expected to have power back by 3:00 PM Jan 6 2019

    報告與:
    Dec/18/2018 2:15pm
    網絡類型:
    Call Center
    受影響地區:
    Carrytel call center
    狀況:
    Phone system down for the call center
    預估維修時間:
    Fixed

    報告與:
    Oct/30/2018 5:00pm
    網絡類型:
    Cable Internet through Rogers
    受影響地區:
    Toronto area
    狀況:
    Some customers in the Toronto area may be experiencing a disruption to their internet services due to a fibre cut.
    預估維修時間:
    The fiber cut issue has now been resolved.

    報告與:
    Oct/29/2018 2:45pm
    網絡類型:
    Call Center
    受影響地區:
    Carrytel call center
    狀況:
    No power for the call center
    預估維修時間:
    30 minutes

    報告與:
    Oct/22/2018 11:00 am
    網絡類型:
    Cable Internet through Cogeco
    受影響地區:
    Leamington and nearby area
    狀況:
    Massive outage affecting Leamington and area, technicians are on site
    預估維修時間:
    Issue marked as cleared

    報告與:
    Oct/17/2018 19:00
    網絡類型:
    Cable Internet through Rogers
    受影響地區:
    Greensborough Markham, ON L6B
    狀況:
    Area issue affecting L6B postal area. Rogers Technician already started working on the issue, service restoration begun near 16th Ave/9th Lane.
    預估維修時間:
    Issue marked as cleared

    報告與:
    Sep. 21 6:00pm
    網絡類型:
    Cable Internet through Rogers
    受影響地區:
    Ottawa & surrounding area
    狀況:
    Due to severe weather in the Ottawa & surrounding area, some customers may be experiencing an interruption to Internet & Home Phone services. Rogers technicians are assessing the area & services will be restored as quickly as possible. Thanks for your patience & stay safe.
    預估維修時間:
    NO ETA

    報告與:
    June 18 10:40am
    網絡類型:
    Bell DSL Internect Service
    受影響地區:
    Guelph,Kitchener,Cambridge
    狀況:
    Modem light :DSL/broadband light solid on ,Internet light RED/OFF, no internet connection
    預估維修時間:
    The group outage has been resloved. Please reboot your modem, and the connection will be restored

    報告與:
    11PM Mar 26th,2018
    網絡類型:
    Bell DSL Internect Service
    受影響地區:
    Some of DSL user
    狀況:
    DSL internet disconnect for every 5-10 minutes
    預估維修時間:
    Issue Fixed when4:15pm Mar 27th,2018

    報告與:
    March 23, 19:40 EST
    網絡類型:
    Cable Internet through Rogers
    受影響地區:
    All Cable Service installed on Mar 18/19/20/21/22 (Rogers service region), Service installed on/after Mar 23rd are not affected
    狀況:
    Suggestion: Rogers has resolved the issue and reprovisioned impacted modems. Please have the modem rebooted.
    預估維修時間:
    Under manual-handling by Rogers, ETA should be Early next week

    報告與:
    March 03, 19:32 EST
    網絡類型:
    Cogeco Network
    受影響地區:
    Oakville, Milton, Brampton, Hamilton, St. Catherine
    狀況:
    Connection Lost, upstream light indicators flashing
    預估維修時間:
    no ETA

    報告與:
    February 17, 2018 10:40AM
    網絡類型:
    Bell FTTN Network
    受影響地區:
    whole area
    狀況:
    Sync with no connectivity
    預估維修時間:
    Issue solved at 11:24AM (please restart your modem to test the connection again, thanks)

    報告與:
    February 09, 2018
    網絡類型:
    Cable Internet (area served by Rogers)
    受影響地區:
    Customers with IP address 38.21.17.224 - 38.21.17.255 (including but not limited to)
    狀況:
    Sync with no connectivity
    預估維修時間:
    Repaired

    報告與:
    January 30 – April 16, 2018
    網絡類型:
    Cable Service (Rogers Area)
    受影響地區:
    All Rogers Cable Customers
    狀況:
    15-30 minutes 100% traffic loss between 2:00am and 6:00am (Rogers CMTSs operating systems maintenance)
    預估維修時間:
    April 16, 2018

    報告與:
    Jan 10 ,2018 0:30am
    網絡類型:
    Bell FTTN Network
    受影響地區:
    Whole Bell FTTN Network
    狀況:
    small percentage customers can't get IP address
    預估維修時間:
    Jan 10 ,2018 2:10am

    報告與:
    2018-01-08
    網絡類型:
    40% of Bell Fiber Customers and 100% of Cogeco Cable Customers
    受影響地區:
    Whole Area
    狀況:
    No Connection. Internet out of service
    預估維修時間:
    Jan 8, 2018 23:59

    報告與:
    Jan 02 12:31pm
    網絡類型:
    Rogers Cable Service
    受影響地區:
    Customer migration at the London PHUB
    狀況:
    100% traffic loss, the work will be performed during the maintenance window between 12:00am mid-night and 6:00am on Jan 9th..
    預估維修時間:
    Jan 9th, 2018

    報告與:
    Dec 14 ,2017 7:00pm
    網絡類型:
    Bell DSL Internect Service
    受影響地區:
    Hamilton-Burlington-Oakville-West Mississauga
    狀況:
    Wire Speed slower than 1m/s
    預估維修時間:
    Issue Fixed when 8:10pm,Dec 14 ,2017

    報告與:
    Nov 30, 2017 18:00
    網絡類型:
    FTTN service (Bell dsl)
    受影響地區:
    All area
    狀況:
    Alll the lights are on with no connection. Backbone provider issue
    預估維修時間:
    Nov 30, 2017, 18:30

    報告與:
    Nov 28th 5:14pm
    網絡類型:
    Rogers Cable Service
    受影響地區:
    A small number of the customers currently served in London
    狀況:
    100% traffic loss will be experienced during the maintenance window between 12:00am mid-night and 6:00am.
    預估維修時間:
    November 28th – December 21st, 2017

    報告與:
    November 4th, 10:21pm
    網絡類型:
    Rogers Cable Service
    受影響地區:
    All Rogers Cable Customers
    狀況:
    Slow speed ,package loss
    預估維修時間:
    November 4th, 10:37pm

    報告與:
    October 24th 1:55pm
    網絡類型:
    Rogers Cable Service
    受影響地區:
    London - postal code: N0B, N4G, N5P, N7G
    狀況:
    Due to server migration, from November 10th to December 1st, a small number of customers will experience 100% traffic loss during the maintenance window between 12 mid-night and 6am, the customer may be affected for upto 6 hours.
    預估維修時間:
    November 10th to December 1st, 2017

    報告與:
    October 22nd 5:23pm
    網絡類型:
    Rogers Cable Service
    受影響地區:
    across GTA
    狀況:
    No internet after installation, UP/DOWN: Flashing, Online: Off
    預估維修時間:
    before October 25th

    報告與:
    Oct 16th 5:59 pm
    網絡類型:
    Bell FTTN Network
    受影響地區:
    GTA - known locations: M1B - M4J - M4K - M4L - M4M - M6L
    狀況:
    Indicators normal, No internet access
    預估維修時間:
    <48 hours

    報告與:
    Aug 27 10:15pm
    網絡類型:
    Bell FTTN Network
    受影響地區:
    GTA
    狀況:
    Scheduled maintenance for 5 minutes, Brief disconnection from Aug 28th 2:00 AM to Agu 28th 2:05 AM.
    預估維修時間:
    Service will go back in 5 minutes

    報告與:
    Aug 25 10:40am
    網絡類型:
    Rogers Cable Service
    受影響地區:
    GTA
    狀況:
    Disconnection from Aug 25th 11:45 PM to Agu 26th 0:20 AM
    預估維修時間:
    Maintenance window for 35 minutes. Server turned back in service right after.

    報告與:
    Aug 24 10:40
    網絡類型:
    Cogeco Cable
    受影響地區:
    GTA
    狀況:
    Disconnection from 1:00 AM to 1:45 AM
    預估維修時間:
    Maintenance window for 45 minutes. Server turned back in service right after.

    報告與:
    July 26 2:55pm
    網絡類型:
    Rogers network, Bell network
    受影響地區:
    all Rogers Cable and Bell FTTN network
    狀況:
    out of the internet
    預估維修時間:
    The issue was resolved at 3:07PM, July 26

    報告與:
    July 25 4:34pm
    網絡類型:
    Rogers Cable Service
    受影響地區:
    Kitchener: address' postcode starts with N0B · N1E · N1H · N1P · N1R · N1S · N1T · N2V · N3A · N3C · N3E · N3H · N3P
    狀況:
    From August 9th to October 19, during the maintenance window between 12 mid-night and 6 am,user will experience 100% traffic loss.The affected customers are expected to be impacted for up to 60 minutes.
    預估維修時間:
    August 9 – October 19, 2017

    報告與:
    2017/07/11/23:36
    網絡類型:
    Rogers Cable Internet Service
    受影響地區:
    All GTA
    狀況:
    Slow speed ,package loss
    預估維修時間:
    From 11:12pm to 11:30pm

    報告與:
    06/08/2017 2:00 PM
    網絡類型:
    Bell FTTN Network
    受影響地區:
    GTA
    狀況:
    Downladoing Speed slower than 15m/s
    預估維修時間:
    Repaired