• Addresses & Business Hours
  • Language:EnglishFrançais简体中文
  • 647-5604448, 514-7001283, 613-2094100, 506-2672555
  • Location :ONQCNB
  • NETWORK STATUS

    If you are experiencing an issue that is not listed below, please reach out to us at 647-5604448, 514-7001283, 613-2094100, 506-2672555

    Please note that as Carry Telecom deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an estimated time of repair and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

    Current Unsolved Outages

    Outage detected!

    • Reported on: March 22, 2020
    • Network: All of the Network
    • Location impacted: ON & QC
    • Symptoms: As due to the coronavirus pandemic makes more people work from home and stream TV shows. Some customers may experience slow speed issue during the peak hour (8:30PM-10:30PM) because of the dramatic increase in usage consumption. Carrytel has sent several urgent upgrade requests to the Primary Providers like Bell, Rogers, Videotron and Cogeco. We are doing our best to upgrade our bandwidth, please be patient and allow us some time to finish the upgrade.
    • Estimated time of repair: 3 weeks
    • Reported on: March 17, 2020
    • Network: Cable Network Through Videotron
    • Location impacted: QC
    • Symptoms: Normal light pattern on modem, but no or limited internet access
    • Estimated time of repair: Issue has been resolved, please reboot your modem to test internet connection.
    • Reported on: March 13, 2020
    • Network: All of the Network
    • Location impacted: ON & QC
    • Symptoms: Some customers' internet access may be interrupted because of a group issue that is under investigation.
    • Estimated time of repair: Resolved
    • Reported on: March 12, 2020
    • Network: Videotron Network
    • Location impacted: QC
    • Symptoms: Customers using Cable internet through Videotron may face interruption of internet access
    • Estimated time of repair: Resolved
    • Reported on: March, 3, 2020
    • Network: Cable Internet through Rogers
    • Location impacted: ON
    • Symptoms: Normal light pattern on modem, but no or limited internet access
    • Estimated time of repair: Issue has been resolved, please reboot your modem to test internet connection.
    • Reported on: February, 19, 2020
    • Network: DSL internet through Bell
    • Location impacted: ON
    • Symptoms: Some customers' internet access may be interrupted because of a group issue that is under investigation.
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: February, 17, 2020
    • Network: VoIP Service
    • Location impacted: all VoIP services
    • Symptoms: Some of our VoIP users may be experiencing intermittent disruptions to their VoIP services due to a network issue in our upstream service provider.
    • Estimated time of repair: Resolved
    • Reported on: February, 13, 2020
    • Network: 647-560-4448 phone number
    • Location impacted:
    • Symptoms: There is a problem that ROGERS/FIDO customers can't dial our 647 number. There is an internal problem with Rogers/Fido. We are waiting for their update. Our other numbers are working fine. Please reach us at 514-7001283, 613-2094100 or 506-2672555.
    • Estimated time of repair: Rogers/Fido reported that the issue is resolved
    • Reported on: January, 20, 2020
    • Network: Rogers Cable Network
    • Location impacted: York mills, Toronto
    • Symptoms: Some customers in Ontario may experience a disruption to their internet and VOIP service.
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: December 31, 2019
    • Network: DSL internet through Bell
    • Location impacted: ON, QC
    • Symptoms: There was a hardware failure in our datacenter that may cause interruption to some of our customers' internet access.
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: December 27, 2019
    • Network: Videotron Cable Network
    • Location impacted: QC
    • Symptoms: Customers using Cable internet through Videotron may face interruption of internet access
    • Estimated time of repair: Resolved
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