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    Network Status Report
    • If you are experiencing an issue that is not listed below, please reach out to us at 647-5604448, 514-7001283, 613-2094100, 506-2672555

      Please note that as Carry Telecom deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an estimated time of repair and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

    • Current Unsolved Outages
      * None at this time
    • Past Solved Outages
      Reported on:
      January, 20, 2020
      Network:
      Rogers Cable Network
      Location impacted:
      York mills, Toronto
      Symptoms:
      Some customers in Ontario may experience a disruption to their internet and VOIP service.
      Estimated time of repair:
      Issue has been resolved, please reboot your modem and test internet connection.

      Reported on:
      December 31, 2019
      Network:
      DSL internet through Bell
      Location impacted:
      ON, QC
      Symptoms:
      There was a hardware failure in our datacenter that may cause interruption to some of our customers' internet access.
      Estimated time of repair:
      Issue has been resolved, please reboot your modem and test internet connection.

      Reported on:
      December 27, 2019
      Network:
      Videotron Cable Network
      Location impacted:
      QC
      Symptoms:
      Customers using Cable internet through Videotron may face interruption of internet access
      Estimated time of repair:
      Resolved

      Reported on:
      December 20, 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      ON
      Symptoms:
      Small percentage of customers are facing no internet issue due to a group issue in Rogers network. On modem, the @ light is flashing.
      Estimated time of repair:
      Resolved

      Reported on:
      November 28, 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      NB
      Symptoms:
      Normal light pattern on modem, but no internet access
      Estimated time of repair:
      Issue has been resolved

      Reported on:
      November 18, 2019
      Network:
      Videotron Cable Network
      Location impacted:
      QC
      Symptoms:
      Normal light pattern on modem, but no or limited internet access
      Estimated time of repair:
      Issue has been resolved, please reboot your modem to test internet connection.

      Reported on:
      Nov, 9, 2019
      Network:
      Bell FTTN Network
      Location impacted:
      ON and QC
      Symptoms:
      All lights on the modems are normal. Sync rate is normal. But no internet access.
      Estimated time of repair:
      Group issue is resolved, please reboot your modem and test the connection.

      Reported on:
      Oct 21, 2019
      Network:
      Cogeco Cable Network
      Location impacted:
      Ontario
      Symptoms:
      Due to the upgrade of Cogeco bandwidth, some customers who are using Cogeco cable internet may experience slow speed issue during the peak hours (9PM to 10 PM), we are working to resolve this issue, it will be fixed in 2 weeks. Thank you for being patient with us.
      Estimated time of repair:
      Issue has been resolved on Dec 9, 2019

      Reported on:
      September 4, 2019
      Network:
      DSL internet through Bell
      Location impacted:
      ON, QC
      Symptoms:
      Broadband/DSL light is solid, Internet light is red or off.
      Estimated time of repair:
      Issue has been resolved, please reboot your modem to test internet connection.

      Reported on:
      Aug 16 2019
      Network:
      Videotron Cable Network
      Location impacted:
      Quebec
      Symptoms:
      Varied symptoms, limited upload or no internet. Technicians are working on site to resolve the issue.
      Estimated time of repair:
      Issue has been resolved.

      Reported on:
      August 14 2019
      Network:
      Cogeco Cable Network
      Location impacted:
      Ontario
      Symptoms:
      Due to Cogeco network mantainance, some customers who are using Cogeco cable internet may experience discruption of service between 1AM to 2AM on August 15th 2019.
      Estimated time of repair:
      Resolved

      Reported on:
      August 13 2019
      Network:
      Videotron Cable Network
      Location impacted:
      Quebec
      Symptoms:
      Normal light pattern on modem, very slow speed, about 100 kbps, looks like no internet
      Estimated time of repair:
      Issue is resolved

      Reported on:
      August 9, 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      Ontario
      Symptoms:
      Due to Rogers group issue, the internet and voip service based on Rogers cable network may be disrupted
      Estimated time of repair:
      Issue is resolved

      Reported on:
      July 13 2019
      Network:
      Rogers Cable Network
      Location impacted:
      Ottawa, Orleans and Gloucester
      Symptoms:
      No internet access, @ light on modem keeps on flashing
      Estimated time of repair:
      Issue has been resolved

      Reported on:
      July 3 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      GTA area
      Symptoms:
      Due to a fibre cut, some customers in GTA area, Ontario may experience a disruption to their internet and VOIP service.
      Estimated time of repair:
      Issue has been resolve

      Reported on:
      June 28 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      GTA area
      Symptoms:
      Some customers in the Toronto area may be experiencing intermittent disruptions to their internet services due to an unknown group issue.
      Estimated time of repair:
      Issue has been resolved

      Reported on:
      June, 8, 2019
      Network:
      Videotron Cable Network
      Location impacted:
      Quebec
      Symptoms:
      Slow upload speed
      Estimated time of repair:
      Resolved

      Reported on:
      June 2 2019
      Network:
      Call Center
      Location impacted:
      Carrytel call center
      Symptoms:
      Phone system down for the call center
      Estimated time of repair:
      Resolved

      Reported on:
      May 22, 2019
      Network:
      DSL Internet through Bell
      Location impacted:
      Not location related
      Symptoms:
      A small percentage of customers may experience interruption of internet service for short time period or intermittent connection
      Estimated time of repair:
      Resolved

      Reported on:
      May, 11, 2019
      Network:
      Rogers Cable Network
      Location impacted:
      GTA area
      Symptoms:
      Normal light pattern on modem, very slow speed, about 100 kbps, looks like no internet
      Estimated time of repair:
      Resolved

      Reported on:
      March, 30, 2019
      Network:
      VoIP Service
      Location impacted:
      all VoIP services
      Symptoms:
      Due to a technical failure between our VoIP system and the telecommunication provider, there may be service interruption impacting our VoIP customers' long distance call function.
      Estimated time of repair:
      Resolved

      Reported on:
      March, 28, 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      Richomd Hill/ Thornhill/ Vaughan
      Symptoms:
      Due to a fibre cut, some customers in Richmond Hill/Thornhill/Vaughan, Ontario may experience a disruption to their internet and VOIP service.
      Estimated time of repair:
      Rogers technicians are working to restore full service as soon as possible. No ETA provided.

      Reported on:
      March, 22, 2019
      Network:
      Call Center
      Location impacted:
      Carrytel call center
      Symptoms:
      There will be a planned power outage on March 24, 2019 due to mandatory building hydro upgrade, which will impact Carry Telecom's call center. So our call center will be closed on March 24 2019 from 10am to 3pm for sure, may be open after 3pm depending on the power supply. Applogies for any inconvenience. Thank you for your understanding.
      Estimated time of repair:
      Scheduled power outage from 10am to 3pm on March 24 2019, if power supply was not resumed after 3pm, the call center will have to be closed for the whole day on March 24 2019.

      Reported on:
      Feb. 20 2019
      Network:
      DSL Internet through Bell
      Location impacted:
      Symptoms:
      Some customers using DSL internet may be experiencing a disruption to their internet services due to a server error.
      Estimated time of repair:
      Fixed

      Reported on:
      Feb. 6 2019
      Network:
      Cable Internet through Rogers
      Location impacted:
      Toronto area
      Symptoms:
      Some customers in the Toronto area may be experiencing a disruption to their internet services due to a potential group provisioning issue
      Estimated time of repair:
      Issue has been resolve

      Reported on:
      Jan. 7 2019
      Network:
      Cable Internet through Cogeco
      Location impacted:
      Hamilton
      Symptoms:
      Some customers in Hamilton area may experience internet service interruption due to some technical difficulties, technicians are on site
      Estimated time of repair:
      Issue marked as cleared

      Reported on:
      Jan. 5 2019
      Network:
      Call Center
      Location impacted:
      Carrytel call center
      Symptoms:
      Power outage due to Toronto hydro upgrade in the building on Jan 6 2019
      Estimated time of repair:
      Expected to have power back by 3:00 PM Jan 6 2019

      Reported on:
      Dec/18/2018 2:15pm
      Network:
      Call Center
      Location impacted:
      Carrytel call center
      Symptoms:
      Phone system down for the call center
      Estimated time of repair:
      Fixed

      Reported on:
      Oct/30/2018 5:00pm
      Network:
      Cable Internet through Rogers
      Location impacted:
      Toronto area
      Symptoms:
      Some customers in the Toronto area may be experiencing a disruption to their internet services due to a fibre cut.
      Estimated time of repair:
      The fiber cut issue has now been resolved.

      Reported on:
      Oct/29/2018 2:45pm
      Network:
      Call Center
      Location impacted:
      Carrytel call center
      Symptoms:
      No power for the call center
      Estimated time of repair:
      30 minutes

      Reported on:
      Oct/22/2018 11:00 am
      Network:
      Cable Internet through Cogeco
      Location impacted:
      Leamington and nearby area
      Symptoms:
      Massive outage affecting Leamington and area, technicians are on site
      Estimated time of repair:
      Issue marked as cleared

      Reported on:
      Oct/17/2018 19:00
      Network:
      Cable Internet through Rogers
      Location impacted:
      Greensborough Markham, ON L6B
      Symptoms:
      Area issue affecting L6B postal area. Rogers Technician already started working on the issue, service restoration begun near 16th Ave/9th Lane.
      Estimated time of repair:
      Issue marked as cleared

      Reported on:
      Sep. 21 6:00pm
      Network:
      Cable Internet through Rogers
      Location impacted:
      Ottawa & surrounding area
      Symptoms:
      Due to severe weather in the Ottawa & surrounding area, some customers may be experiencing an interruption to Internet & Home Phone services. Rogers technicians are assessing the area & services will be restored as quickly as possible. Thanks for your patience & stay safe.
      Estimated time of repair:
      NO ETA

      Reported on:
      June 18 10:40am
      Network:
      Bell DSL Internect Service
      Location impacted:
      Guelph,Kitchener,Cambridge
      Symptoms:
      Modem light :DSL/broadband light solid on ,Internet light RED/OFF, no internet connection
      Estimated time of repair:
      The group outage has been resloved. Please reboot your modem, and the connection will be restored

      Reported on:
      11PM Mar 26th,2018
      Network:
      Bell DSL Internect Service
      Location impacted:
      Some of DSL user
      Symptoms:
      DSL internet disconnect for every 5-10 minutes
      Estimated time of repair:
      Issue Fixed when4:15pm Mar 27th,2018

      Reported on:
      March 23, 19:40 EST
      Network:
      Cable Internet through Rogers
      Location impacted:
      All Cable Service installed on Mar 18/19/20/21/22 (Rogers service region), Service installed on/after Mar 23rd are not affected
      Symptoms:
      Suggestion: Rogers has resolved the issue and reprovisioned impacted modems. Please have the modem rebooted.
      Estimated time of repair:
      Under manual-handling by Rogers, ETA should be Early next week

      Reported on:
      March 03, 19:32 EST
      Network:
      Cogeco Network
      Location impacted:
      Oakville, Milton, Brampton, Hamilton, St. Catherine
      Symptoms:
      Connection Lost, upstream light indicators flashing
      Estimated time of repair:
      no ETA

      Reported on:
      February 17, 2018 10:40AM
      Network:
      Bell FTTN Network
      Location impacted:
      whole area
      Symptoms:
      Sync with no connectivity
      Estimated time of repair:
      Issue solved at 11:24AM (please restart your modem to test the connection again, thanks)

      Reported on:
      February 09, 2018
      Network:
      Cable Internet (area served by Rogers)
      Location impacted:
      Customers with IP address 38.21.17.224 - 38.21.17.255 (including but not limited to)
      Symptoms:
      Sync with no connectivity
      Estimated time of repair:
      Repaired

      Reported on:
      January 30 – April 16, 2018
      Network:
      Cable Service (Rogers Area)
      Location impacted:
      All Rogers Cable Customers
      Symptoms:
      15-30 minutes 100% traffic loss between 2:00am and 6:00am (Rogers CMTSs operating systems maintenance)
      Estimated time of repair:
      April 16, 2018

      Reported on:
      Jan 10 ,2018 0:30am
      Network:
      Bell FTTN Network
      Location impacted:
      Whole Bell FTTN Network
      Symptoms:
      small percentage customers can't get IP address
      Estimated time of repair:
      Jan 10 ,2018 2:10am

      Reported on:
      2018-01-08
      Network:
      40% of Bell Fiber Customers and 100% of Cogeco Cable Customers
      Location impacted:
      Whole Area
      Symptoms:
      No Connection. Internet out of service
      Estimated time of repair:
      Jan 8, 2018 23:59

      Reported on:
      Jan 02 12:31pm
      Network:
      Rogers Cable Service
      Location impacted:
      Customer migration at the London PHUB
      Symptoms:
      100% traffic loss, the work will be performed during the maintenance window between 12:00am mid-night and 6:00am on Jan 9th..
      Estimated time of repair:
      Jan 9th, 2018

      Reported on:
      Dec 14 ,2017 7:00pm
      Network:
      Bell DSL Internect Service
      Location impacted:
      Hamilton-Burlington-Oakville-West Mississauga
      Symptoms:
      Wire Speed slower than 1m/s
      Estimated time of repair:
      Issue Fixed when 8:10pm,Dec 14 ,2017

      Reported on:
      Nov 30, 2017 18:00
      Network:
      FTTN service (Bell dsl)
      Location impacted:
      All area
      Symptoms:
      Alll the lights are on with no connection. Backbone provider issue
      Estimated time of repair:
      Nov 30, 2017, 18:30

      Reported on:
      Nov 28th 5:14pm
      Network:
      Rogers Cable Service
      Location impacted:
      A small number of the customers currently served in London
      Symptoms:
      100% traffic loss will be experienced during the maintenance window between 12:00am mid-night and 6:00am.
      Estimated time of repair:
      November 28th – December 21st, 2017

      Reported on:
      November 4th, 10:21pm
      Network:
      Rogers Cable Service
      Location impacted:
      All Rogers Cable Customers
      Symptoms:
      Slow speed ,package loss
      Estimated time of repair:
      November 4th, 10:37pm

      Reported on:
      October 24th 1:55pm
      Network:
      Rogers Cable Service
      Location impacted:
      London - postal code: N0B, N4G, N5P, N7G
      Symptoms:
      Due to server migration, from November 10th to December 1st, a small number of customers will experience 100% traffic loss during the maintenance window between 12 mid-night and 6am, the customer may be affected for upto 6 hours.
      Estimated time of repair:
      November 10th to December 1st, 2017

      Reported on:
      October 22nd 5:23pm
      Network:
      Rogers Cable Service
      Location impacted:
      across GTA
      Symptoms:
      No internet after installation, UP/DOWN: Flashing, Online: Off
      Estimated time of repair:
      before October 25th

      Reported on:
      Oct 16th 5:59 pm
      Network:
      Bell FTTN Network
      Location impacted:
      GTA - known locations: M1B - M4J - M4K - M4L - M4M - M6L
      Symptoms:
      Indicators normal, No internet access
      Estimated time of repair:
      <48 hours

      Reported on:
      Aug 27 10:15pm
      Network:
      Bell FTTN Network
      Location impacted:
      GTA
      Symptoms:
      Scheduled maintenance for 5 minutes, Brief disconnection from Aug 28th 2:00 AM to Agu 28th 2:05 AM.
      Estimated time of repair:
      Service will go back in 5 minutes

      Reported on:
      Aug 25 10:40am
      Network:
      Rogers Cable Service
      Location impacted:
      GTA
      Symptoms:
      Disconnection from Aug 25th 11:45 PM to Agu 26th 0:20 AM
      Estimated time of repair:
      Maintenance window for 35 minutes. Server turned back in service right after.

      Reported on:
      Aug 24 10:40
      Network:
      Cogeco Cable
      Location impacted:
      GTA
      Symptoms:
      Disconnection from 1:00 AM to 1:45 AM
      Estimated time of repair:
      Maintenance window for 45 minutes. Server turned back in service right after.

      Reported on:
      July 26 2:55pm
      Network:
      Rogers network, Bell network
      Location impacted:
      all Rogers Cable and Bell FTTN network
      Symptoms:
      out of the internet
      Estimated time of repair:
      The issue was resolved at 3:07PM, July 26

      Reported on:
      July 25 4:34pm
      Network:
      Rogers Cable Service
      Location impacted:
      Kitchener: address' postcode starts with N0B · N1E · N1H · N1P · N1R · N1S · N1T · N2V · N3A · N3C · N3E · N3H · N3P
      Symptoms:
      From August 9th to October 19, during the maintenance window between 12 mid-night and 6 am,user will experience 100% traffic loss.The affected customers are expected to be impacted for up to 60 minutes.
      Estimated time of repair:
      August 9 – October 19, 2017

      Reported on:
      2017/07/11/23:36
      Network:
      Rogers Cable Internet Service
      Location impacted:
      All GTA
      Symptoms:
      Slow speed ,package loss
      Estimated time of repair:
      From 11:12pm to 11:30pm

      Reported on:
      06/08/2017 2:00 PM
      Network:
      Bell FTTN Network
      Location impacted:
      GTA
      Symptoms:
      Downladoing Speed slower than 15m/s
      Estimated time of repair:
      Repaired
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