• Addresses & Business Hours
  • Language:EnglishFrançais简体中文
  • 647-5604448, 514-7001283, 613-2094100, 506-2672555
  • Location :ONQCNB
  • NETWORK STATUS

    If you are experiencing an issue that is not listed below, please reach out to us at 647-5604448, 514-7001283, 613-2094100, 506-2672555

    Please note that as Carry Telecom deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an estimated time of repair and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

    Current Unsolved Outages

    ALL Good !

    • Reported on: February, 19, 2020
    • Network: DSL internet through Bell
    • Location impacted: ON
    • Symptoms: Some customers' internet access may be interrupted because of a group issue that is under investigation.
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: February, 17, 2020
    • Network: VoIP Service
    • Location impacted: all VoIP services
    • Symptoms: Some of our VoIP users may be experiencing intermittent disruptions to their VoIP services due to a network issue in our upstream service provider.
    • Estimated time of repair: Resolved
    • Reported on: February, 13, 2020
    • Network: 647-560-4448 phone number
    • Location impacted:
    • Symptoms: There is a problem that ROGERS/FIDO customers can't dial our 647 number. There is an internal problem with Rogers/Fido. We are waiting for their update. Our other numbers are working fine. Please reach us at 514-7001283, 613-2094100 or 506-2672555.
    • Estimated time of repair: Rogers/Fido reported that the issue is resolved
    • Reported on: January, 20, 2020
    • Network: Rogers Cable Network
    • Location impacted: York mills, Toronto
    • Symptoms: Some customers in Ontario may experience a disruption to their internet and VOIP service.
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: December 31, 2019
    • Network: DSL internet through Bell
    • Location impacted: ON, QC
    • Symptoms: There was a hardware failure in our datacenter that may cause interruption to some of our customers' internet access.
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: December 27, 2019
    • Network: Videotron Cable Network
    • Location impacted: QC
    • Symptoms: Customers using Cable internet through Videotron may face interruption of internet access
    • Estimated time of repair: Resolved
    • Reported on: December 20, 2019
    • Network: Cable Internet through Rogers
    • Location impacted: ON
    • Symptoms: Small percentage of customers are facing no internet issue due to a group issue in Rogers network. On modem, the @ light is flashing.
    • Estimated time of repair: Resolved
    • Reported on: November 28, 2019
    • Network: Cable Internet through Rogers
    • Location impacted: NB
    • Symptoms: Normal light pattern on modem, but no internet access
    • Estimated time of repair: Issue has been resolved
    • Reported on: November 18, 2019
    • Network: Videotron Cable Network
    • Location impacted: QC
    • Symptoms: Normal light pattern on modem, but no or limited internet access
    • Estimated time of repair: Issue has been resolved, please reboot your modem to test internet connection.
    • Reported on: Nov, 9, 2019
    • Network: Bell FTTN Network
    • Location impacted: ON and QC
    • Symptoms: All lights on the modems are normal. Sync rate is normal. But no internet access.
    • Estimated time of repair: Group issue is resolved, please reboot your modem and test the connection.
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