Emergency Services - 911 Dialing

Please read the following documents carefully, which outlines the differences and limitations between basic 911 Service (911) and traditional 911 service. By using the Carrytel VoIP service, you acknowledge that you are of legal age (18 years or older), and you agree to the terms and conditions as set out below. If you do not agree with any of the terms, do not use the VoIP Service provided by Carrytel.

• 1. Basic 911 Service and limitations:

• The 911 Service that Carrytel provides is different from the traditional 911 service. All 911 calls will be routed to a Public Safety Answering Point (PSAP), to which the caller has to verbally provide his/her address or location, and other information. The PSAP is operated by a third party, who will be responsible to connect your call to the appropriate emergency department. In case if you are unable to speak, the emergency respondent may not be able to dispatch units to you, or may only dispatch units to your last registered location, so it is your responsibility to keep all information up to date. However, your registered information, such as phone number and address, may not be available to the emergency respondent. Therefore, you should always be prepared to provide your phone number and address when making the call.

  If the call is disconnected for any reason, the respondent may not be able to call you back, so you should re-dial 911 immediately.

  It must be noted that basic 911 services may not function properly under these following scenarios:

• Power outage or interruption
• Equipment failure, including phones, adapters, cables, wires, USBs, ATAs, modems
• Internet outage, interruption or congestion
• Blocked Ports or IP address by ISPs, either intentionally or inadvertently
• 2. Disclaimer of Liability:
• The basic 911 emergency service Carrytel provides is via third parties and is not controlled by Carry Telecom. Carry Telecom disclaims any and all responsibilities for the conduct or actions of the local or national emergency response centre. Since the basic 911 calls is dependent on third parties to complete, Carry Telecom disclaims any and all responsibilities arising from the damage caused by erroneous and incorrect completion of calls routed by related third parties. Neither Carry Telecom nor its employees, agents, or affiliated associations shall be held liable for the failure or incorrect routing of 911 calls.
• 3. Informing Users:
• You must inform all household residents, guests, and other persons who may be present at the location, where you utilize the Service offered by Carrytel, the difference and limitations between basic 911 service and traditional 911 service. The basic 911 notifications or sticker should be placed in a clearly visible spot to all potential users.
• 4. Authorization of information release:
• You authorize us to disclose your name and address to third-parties involved with providing E911 Dialing to you, including, by way of illustration but not limited to, call routers, call centers and local emergency centers.
• 5. Alternative 911 Access:
• If you are not comfortable with the limitations of basic 911 service, you should seek alternative means of accessing the traditional 911 service and discontinue the Service from Carry Telecom. In such circumstances, you understand that it is your responsibility to purchase and maintain a service from a third party that offers access to traditional 911 service.