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网络状态汇报
  • 如果您遇到了非上述症状的其他网络问题,请联系我们的技术人员:647-5604448, 514-7001283, 613-2094100

    由于Carry Telecom的网络线路租用Bell,Rogers,Cogeco 等服务商的线路,针对个别上层故障,出于权限的限制,我方不能及时解决或者提供全部的事故原因,只能尽可能及时有效地提供相关信息。 但是我们会在自己的技术范围内,提供最快捷高效的维护,最稳定高速的网络。感谢您的谅解。

  • 当前网络报修
    * 当前无故障信息
  • 历史故障记录
    报修时间:
    May 22, 2019
    影响线路:
    DSL Internet through Bell
    影响区域:
    Not location related
    故障特征:
    A small percentage of customers may experience interruption of internet service for short time period or intermittent connection
    预计修缮时间:
    Resolved

    报修时间:
    May, 11, 2019
    影响线路:
    Rogers Cable Network
    影响区域:
    GTA area
    故障特征:
    Normal light pattern on modem, very slow speed, about 100 kbps, looks like no internet
    预计修缮时间:
    Resolved

    报修时间:
    March, 30, 2019
    影响线路:
    VoIP Service
    影响区域:
    all VoIP services
    故障特征:
    Due to a technical failure between our VoIP system and the telecommunication provider, there may be service interruption impacting our VoIP customers' long distance call function.
    预计修缮时间:
    Resolved

    报修时间:
    March, 28, 2019
    影响线路:
    Cable Internet through Rogers
    影响区域:
    Richomd Hill/ Thornhill/ Vaughan
    故障特征:
    Due to a fibre cut, some customers in Richmond Hill/Thornhill/Vaughan, Ontario may experience a disruption to their internet and VOIP service.
    预计修缮时间:
    Rogers technicians are working to restore full service as soon as possible. No ETA provided.

    报修时间:
    March, 22, 2019
    影响线路:
    Call Center
    影响区域:
    Carrytel call center
    故障特征:
    There will be a planned power outage on March 24, 2019 due to mandatory building hydro upgrade, which will impact Carry Telecom's call center. So our call center will be closed on March 24 2019 from 10am to 3pm for sure, may be open after 3pm depending on the power supply. Applogies for any inconvenience. Thank you for your understanding.
    预计修缮时间:
    Scheduled power outage from 10am to 3pm on March 24 2019, if power supply was not resumed after 3pm, the call center will have to be closed for the whole day on March 24 2019.

    报修时间:
    Feb. 20 2019
    影响线路:
    DSL Internet through Bell
    影响区域:
    故障特征:
    Some customers using DSL internet may be experiencing a disruption to their internet services due to a server error.
    预计修缮时间:
    Fixed

    报修时间:
    Feb. 6 2019
    影响线路:
    Cable Internet through Rogers
    影响区域:
    Toronto area
    故障特征:
    Some customers in the Toronto area may be experiencing a disruption to their internet services due to a potential group provisioning issue
    预计修缮时间:
    Issue has been resolve

    报修时间:
    Jan. 7 2019
    影响线路:
    Cable Internet through Cogeco
    影响区域:
    Hamilton
    故障特征:
    Some customers in Hamilton area may experience internet service interruption due to some technical difficulties, technicians are on site
    预计修缮时间:
    Issue marked as cleared

    报修时间:
    Jan. 5 2019
    影响线路:
    Call Center
    影响区域:
    Carrytel call center
    故障特征:
    Power outage due to Toronto hydro upgrade in the building on Jan 6 2019
    预计修缮时间:
    Expected to have power back by 3:00 PM Jan 6 2019

    报修时间:
    Dec/18/2018 2:15pm
    影响线路:
    Call Center
    影响区域:
    Carrytel call center
    故障特征:
    Phone system down for the call center
    预计修缮时间:
    Fixed

    报修时间:
    Oct/30/2018 5:00pm
    影响线路:
    Cable Internet through Rogers
    影响区域:
    Toronto area
    故障特征:
    Some customers in the Toronto area may be experiencing a disruption to their internet services due to a fibre cut.
    预计修缮时间:
    The fiber cut issue has now been resolved.

    报修时间:
    Oct/29/2018 2:45pm
    影响线路:
    Call Center
    影响区域:
    Carrytel call center
    故障特征:
    No power for the call center
    预计修缮时间:
    30 minutes

    报修时间:
    Oct/22/2018 11:00 am
    影响线路:
    Cable Internet through Cogeco
    影响区域:
    Leamington and nearby area
    故障特征:
    Massive outage affecting Leamington and area, technicians are on site
    预计修缮时间:
    Issue marked as cleared

    报修时间:
    Oct/17/2018 19:00
    影响线路:
    Cable Internet through Rogers
    影响区域:
    Greensborough Markham, ON L6B
    故障特征:
    Area issue affecting L6B postal area. Rogers Technician already started working on the issue, service restoration begun near 16th Ave/9th Lane.
    预计修缮时间:
    Issue marked as cleared

    报修时间:
    Sep. 21 6:00pm
    影响线路:
    Cable Internet through Rogers
    影响区域:
    Ottawa & surrounding area
    故障特征:
    Due to severe weather in the Ottawa & surrounding area, some customers may be experiencing an interruption to Internet & Home Phone services. Rogers technicians are assessing the area & services will be restored as quickly as possible. Thanks for your patience & stay safe.
    预计修缮时间:
    NO ETA

    报修时间:
    June 18 10:40am
    影响线路:
    Bell DSL Internect Service
    影响区域:
    Guelph,Kitchener,Cambridge
    故障特征:
    Modem light :DSL/broadband light solid on ,Internet light RED/OFF, no internet connection
    预计修缮时间:
    The group outage has been resloved. Please reboot your modem, and the connection will be restored

    报修时间:
    11PM Mar 26th,2018
    影响线路:
    Bell DSL Internect Service
    影响区域:
    Some of DSL user
    故障特征:
    DSL internet disconnect for every 5-10 minutes
    预计修缮时间:
    Issue Fixed when4:15pm Mar 27th,2018

    报修时间:
    March 23, 19:40 EST
    影响线路:
    Cable Internet through Rogers
    影响区域:
    All Cable Service installed on Mar 18/19/20/21/22 (Rogers service region), Service installed on/after Mar 23rd are not affected
    故障特征:
    Suggestion: Rogers has resolved the issue and reprovisioned impacted modems. Please have the modem rebooted.
    预计修缮时间:
    Under manual-handling by Rogers, ETA should be Early next week

    报修时间:
    March 03, 19:32 EST
    影响线路:
    Cogeco Network
    影响区域:
    Oakville, Milton, Brampton, Hamilton, St. Catherine
    故障特征:
    Connection Lost, upstream light indicators flashing
    预计修缮时间:
    no ETA

    报修时间:
    February 17, 2018 10:40AM
    影响线路:
    Bell FTTN Network
    影响区域:
    whole area
    故障特征:
    Sync with no connectivity
    预计修缮时间:
    Issue solved at 11:24AM (please restart your modem to test the connection again, thanks)

    报修时间:
    February 09, 2018
    影响线路:
    Cable Internet (area served by Rogers)
    影响区域:
    Customers with IP address 38.21.17.224 - 38.21.17.255 (including but not limited to)
    故障特征:
    Sync with no connectivity
    预计修缮时间:
    Repaired

    报修时间:
    January 30 – April 16, 2018
    影响线路:
    Cable Service (Rogers Area)
    影响区域:
    All Rogers Cable Customers
    故障特征:
    15-30 minutes 100% traffic loss between 2:00am and 6:00am (Rogers CMTSs operating systems maintenance)
    预计修缮时间:
    April 16, 2018

    报修时间:
    Jan 10 ,2018 0:30am
    影响线路:
    Bell FTTN Network
    影响区域:
    Whole Bell FTTN Network
    故障特征:
    small percentage customers can't get IP address
    预计修缮时间:
    Jan 10 ,2018 2:10am

    报修时间:
    2018-01-08
    影响线路:
    40% of Bell Fiber Customers and 100% of Cogeco Cable Customers
    影响区域:
    Whole Area
    故障特征:
    No Connection. Internet out of service
    预计修缮时间:
    Jan 8, 2018 23:59

    报修时间:
    Jan 02 12:31pm
    影响线路:
    Rogers Cable Service
    影响区域:
    Customer migration at the London PHUB
    故障特征:
    100% traffic loss, the work will be performed during the maintenance window between 12:00am mid-night and 6:00am on Jan 9th..
    预计修缮时间:
    Jan 9th, 2018

    报修时间:
    Dec 14 ,2017 7:00pm
    影响线路:
    Bell DSL Internect Service
    影响区域:
    Hamilton-Burlington-Oakville-West Mississauga
    故障特征:
    Wire Speed slower than 1m/s
    预计修缮时间:
    Issue Fixed when 8:10pm,Dec 14 ,2017

    报修时间:
    Nov 30, 2017 18:00
    影响线路:
    FTTN service (Bell dsl)
    影响区域:
    All area
    故障特征:
    Alll the lights are on with no connection. Backbone provider issue
    预计修缮时间:
    Nov 30, 2017, 18:30

    报修时间:
    Nov 28th 5:14pm
    影响线路:
    Rogers Cable Service
    影响区域:
    A small number of the customers currently served in London
    故障特征:
    100% traffic loss will be experienced during the maintenance window between 12:00am mid-night and 6:00am.
    预计修缮时间:
    November 28th – December 21st, 2017

    报修时间:
    November 4th, 10:21pm
    影响线路:
    Rogers Cable Service
    影响区域:
    All Rogers Cable Customers
    故障特征:
    Slow speed ,package loss
    预计修缮时间:
    November 4th, 10:37pm

    报修时间:
    October 24th 1:55pm
    影响线路:
    Rogers Cable Service
    影响区域:
    London - postal code: N0B, N4G, N5P, N7G
    故障特征:
    Due to server migration, from November 10th to December 1st, a small number of customers will experience 100% traffic loss during the maintenance window between 12 mid-night and 6am, the customer may be affected for upto 6 hours.
    预计修缮时间:
    November 10th to December 1st, 2017

    报修时间:
    October 22nd 5:23pm
    影响线路:
    Rogers Cable Service
    影响区域:
    across GTA
    故障特征:
    No internet after installation, UP/DOWN: Flashing, Online: Off
    预计修缮时间:
    before October 25th

    报修时间:
    Oct 16th 5:59 pm
    影响线路:
    Bell FTTN Network
    影响区域:
    GTA - known locations: M1B - M4J - M4K - M4L - M4M - M6L
    故障特征:
    Indicators normal, No internet access
    预计修缮时间:
    <48 hours

    报修时间:
    Aug 27 10:15pm
    影响线路:
    Bell FTTN Network
    影响区域:
    GTA
    故障特征:
    Scheduled maintenance for 5 minutes, Brief disconnection from Aug 28th 2:00 AM to Agu 28th 2:05 AM.
    预计修缮时间:
    Service will go back in 5 minutes

    报修时间:
    Aug 25 10:40am
    影响线路:
    Rogers Cable Service
    影响区域:
    GTA
    故障特征:
    Disconnection from Aug 25th 11:45 PM to Agu 26th 0:20 AM
    预计修缮时间:
    Maintenance window for 35 minutes. Server turned back in service right after.

    报修时间:
    Aug 24 10:40
    影响线路:
    Cogeco Cable
    影响区域:
    GTA
    故障特征:
    Disconnection from 1:00 AM to 1:45 AM
    预计修缮时间:
    Maintenance window for 45 minutes. Server turned back in service right after.

    报修时间:
    July 26 2:55pm
    影响线路:
    Rogers network, Bell network
    影响区域:
    all Rogers Cable and Bell FTTN network
    故障特征:
    out of the internet
    预计修缮时间:
    The issue was resolved at 3:07PM, July 26

    报修时间:
    July 25 4:34pm
    影响线路:
    Rogers Cable Service
    影响区域:
    Kitchener: address' postcode starts with N0B · N1E · N1H · N1P · N1R · N1S · N1T · N2V · N3A · N3C · N3E · N3H · N3P
    故障特征:
    From August 9th to October 19, during the maintenance window between 12 mid-night and 6 am,user will experience 100% traffic loss.The affected customers are expected to be impacted for up to 60 minutes.
    预计修缮时间:
    August 9 – October 19, 2017

    报修时间:
    2017/07/11/23:36
    影响线路:
    Rogers Cable Internet Service
    影响区域:
    All GTA
    故障特征:
    Slow speed ,package loss
    预计修缮时间:
    From 11:12pm to 11:30pm

    报修时间:
    06/08/2017 2:00 PM
    影响线路:
    Bell FTTN Network
    影响区域:
    GTA
    故障特征:
    Downladoing Speed slower than 15m/s
    预计修缮时间:
    Repaired